Latest news from the Essential Services Commission
Essential News: April 2019
Welcome to Essential News, our regular update on key decisions, releases and events from the Essential Services Commission.

How customers rate their water business

Victoria’s 16 state-owned water businesses have been given a ‘solid pass with room to improve’ in a survey of nearly 6,000 customers.

The survey tested customer views on whether water business are delivering value for money, their reputation, levels of community trust and overall satisfaction with their performance. 

View the survey results →
A woman holding a glass of water

Warrnambool and Mansfield councils apply for higher cap

Two councils – Warrnambool City and Mansfield Shire – have submitted applications to exceed the 2.5 per cent rate cap for 2019–20. We expect to complete the assessment and make a ruling on the applications by the end of May.

Find out more about the higher cap applications →


Installer ordered to make good for falsely claimning VEECs

We recently ordered Wattly Pty Ltd to surrender almost 38,000 Victorian energy efficiency certificates (VEECs) after being found to have breached the rules of the Victorian Energy Upgrades program.

Find out more →

Read our media release →  

$382,000 of compensation unclaimed from 2018 outages

Almost 5000 Victorian households and small businesses owed money after the power went out over the 2018 Australia Day weekend have not cashed their cheques, according to an audit by the state’s energy regulator.

Find out more →

Blue sky with sun shining

Self meter reads to help ease consumer bill shock

Victorian consumers will soon be able to request an adjusted bill from their energy retailer after providing an update of their gas usage. Under the new rules, customers who receive an estimated bill will be able to do their own meter reading from 1 July this year.

These changes are part of reforms arising from the Victorian Government’s electricity and gas retail markets review.

Find out more about self meter reads →

Surge in electricity generation licences

The number of energy generation licences approved in Victoria has surged in the past eight months. According to our latest energy market report, nine electricity generation licences were granted between July 2018 and February 2019. They were granted to renewable generators including large scale wind and solar farms, and the first-ever large scale battery system.

Read the latest Victorian energy market report →