Latest news from the Essential Services Commission
Essential News: March 2019
Welcome to Essential News, our regular update on key decisions, releases and events from the Essential Services Commission.
 

Victorian Default Offer released for comment

A proposed ‘fairer price for electricity’ known as the Victorian Default Offer could save households hundreds of dollars a year, while small businesses could save thousands.

Find out more and have your say →
A young woman looking at a bill and smiling
 

Minimum feed-in tariff set for 2019-20

From 1 July this year, Victoria’s solar households will receive the new single rate minimum feed-in tariff of 12 cents per kilowatt hour, up from the current 9.9 cents. Retailers can also offer solar panel owners a time-varying tariff.

Find out more about the tariff review →

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Energy market report finds longer call wait times

Our latest report on the energy market reinforces the need to continue with major reforms to address a power imbalance between consumers and energy companies. The Victorian Energy Market Report 2017-18 shows:

  • more people are being signed up to hardship programs (up 25 per cent)

  • residential disconnections increased substantially (20 per cent) from 46,083 to 55, 474

  • call wait times have almost doubled from an average 46 seconds to 88 seconds (up 91 per cent).

Find out more about the report →

 

Consumer issues to be resolved faster with revised energy policy

Victorian consumers will have issues resolved faster under a revised compliance and enforcement policy which took effect last week.

Find out more about the revised policy →

Energy fact sheet proposal to help compare deals

We have released a draft decision setting out the technical detail for a proposed Victorian energy fact sheet, which is designed to help customers easily compare energy plan information.

Find out more and have your say →

Light switch being turned on
 

Strengthening protection family violence

We have proposed changes to the energy rules to strengthen protections for customers affected by family violence. The changes would require energy retailers to have a family violence policy and meet minimum standards of conduct to boost protections for residential and small business customers.

Find out more and have your say →

A woman at a laptop holding a baby
 

Feedback sought on VEET guidelines review

We have proposed amendments to the Victorian Eneryg Efficiency Target (VEET) guidelines and seek feedback on these proposed amendments until 29 March 2019. The proposed amendments reflect recent changes to the program's regulations, program branding and commission powers relating to training and licensing requirements.

Find out more and have your say →
 

Council rate cap applications due by 31 March

Victorian councils have until 31 March to submit applications for a higher rate cap. In December, the Victorian Government announced a 2.5 per cent rate cap for the 2019-20 financial year.

Find out more about the higher cap process →