Latest news from the Essential Services Commission
Essential News: July 2019
Welcome to Essential News, our regular update on key decisions, releases and events from the Essential Services Commission.

Consumers can now benefit from energy reforms

Victorian energy consumers will benefit from new reforms to help them navigate the energy market. The changes took effect on 1 July, and we've launched the 'It's your energy' public education programto inform consumers of these changes, including the best energy offer, consumer fact sheet and Victorian Default Offer.

Find out more →
A woman smiling, with cartoon lighting bolts around her head

Energy distributors penalised for leaving customers in the dark

CitiPower and Powercor have each paid $30,000 in penalties after allegedly failing to give customers four business days' notice about planned power outages in October last year.


Water prices steady for year ahead

Most regional householders will enjoy a drop in water bills for the year ahead while overall city prices will increase by an estimated average $7.

Our annual water tariffs for the state’s 16 water businesses show the impact of the 2018 water pricing determinations and other factors including inflation and the 2019 desalination water order.

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Latest energy market update released

Power disconnections have almost halved since reforms to protect consumers were introduced on 1 January this year, according to our latest Victorian Energy Market Update.

The latest report also shows:

  • electricity and gas prices have been relatively stable compared to previous years
  • discounting remains common practice among retailers
  • five new energy generation licenses were issued between March and May, including two wind farms, at Moorabool and a solar farm at Yatpool.​​​​​​

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Cutting costs for taxi users on the cards

We have proposed a cut of 0.5 per cent (from 5 to 4.5 per cent) for non-cash payment surcharge fees paid by taxi users who pay by card or other cashless options, to better reflect the costs incurred by taxi operators and payment processors.

Find out more and have your say →

A line of taxis in a Melbourne street

New feed-in tariffs take effect

New feed-in tariffs that energy companies pay for power exported to the grid (via sources such as solar panels) took effect on 1 July. From now until 30 June 2020:

  • the single rate minimum feed-in tariff of 12.0 cents per kilowatt hour
  • the time-varying minimum feed-in tariff of between 9.9 cents and 14.6 cents per kilowatt hour
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Customer protection focus for compliance in coming year

We have released our energy compliance and enforcement priorities for the 2019-20 year, which will focus on protecting vulnerable customers from disconnection and debt, ensuring easy access to information and holding energy businesses to account. 

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Warrnambool and Mansfield get nod for higher rates

We have approved applications from Warrnambool and Mansfield councils to exceed the 2.5 per cent council rate increase limit set by the Minister for Local Government.

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Energy Retail Code update

We have published a new version of the Energy Retail Code, which includes changes relating to: