Latest news from the Essential Services Commission
Welcome to Essential News, our regular update on key decisions, releases and events from the Essential Services Commission.

Victorians encouraged to look for best energy offer

Victorian energy consumers could save hundreds of dollars a year by checking their bills. New rules, which came into effect on 1 July, mean that energy retailers must now tell customers if they are on the best offer.

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Australian money

Energy saving program driving down state's emissions

Victorians are helping to drive down the state’s greenhouse gas emissions by taking advantage of discounted energy efficiency products available through the Victorian Energy Upgrades program.

Read the report →


Water businesses delivering for customers

Our first water outcomes report shows Victoria’s water businesses have largely delivered on their promises to customers over the past year, improving services while keeping prices steady.

Read the report →


Review process begins for Melbourne Water prices

More than 4.2 million water customers in Melbourne will get the chance to have their say on Melbourne Water’s service priorities and prices to apply between 2021 and 2026.

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Further consultation for taxi surcharge proposal

Most taxi users will save on taxi fares under our proposed 1 per cent reduction in the maximum surcharge taxi operators can charge for users paying with common credit cards or other cashless options. We are seeking feedback until 16 December.

Have your say at Engage Victoria →

Essential Services Commission director, Marcus Crudden

Momentum Energy pays $900,000 penalty

Momentum Energy has paid a $900,000 penalty for allegedly overcharging hundreds of vulnerable Victorians by failing to apply concessions to customer’s bills, and then not notifying them in a timely way.

Read our media release →

Commission continues to deliver for Victorians

We released our Annual Report 2018-19 last month, which describes how we held the providers of essential services to account, from penalising electricity retailers for breaching the energy rules, to keeping a lid on water bills and council rates.

Read our annual report →