Latest news from the Essential Services Commission
Essential News: December 2019
Welcome to Essential News, our regular update on key decisions, releases and events from the Essential Services Commission.

Signs energy market is getting easier to navigate

Our latest annual energy market report shows signs that the Victorian energy market is getting easier to navigate, with retailers offering simpler energy deals with fewer conditions. The report also shows prices have stabilised and disconnections are at their lowest level in nearly a decade.

We have also released a new reporting guideline which sets out the information energy businesses must provide on their performance and compliance with the energy rules.

Little girl turning on lights

More choice for solar customers proposed

Our draft decision for the 2020-21 minimum feed-in tariff will offer customer more choice when it comes to how they’re compensated for the energy they feed back into the grid.

Have your say at Engage Victoria →

All councils comply with
2019–20 rate caps

For the first time in three years, all 79 Victorian councils have complied with the average rate cap set (or an approved higher cap) for 2019–20, according to our latest council compliance report.

View the report →

Default offer price set for 2020

Rising wholesale and network prices will increase the state’s electricity safety net in 2020, but most of the savings achieved by introducing the historic reforms in mid-2019 will remain intact.

Find out more →

Rural and regional water customers to have their say

More than 100,000 Victorians can have a say on how much they pay for water with price proposals recently submitted by Goulburn-Murray Water, South Gippsland Water and Western Water up for review.

Have your say at Engage Victoria →

New interactive energy efficiency program dashboard

Our new interactive Victorian Energy Upgrades dashboard provides data on program activity going back to 2009. Use it to see the reductions in Victoria's greenhouse gas emissions achieved each year due to the work of the program.

View the Victorian Energy Upgrades data dashboard →


Water use up, bills holding steady

Victorian water bills have remained steady overall and customers continue to receive good service from water businesses, according to our latest water performance report.

View the report →

Essential Services Commission director, Marcus Crudden

Simply Energy pays $300,000 in penalties

Simply Energy were penalised $300,000 for allegedly failing to obtain consent before switching customers. The penalties related to 15 incidents between February 2017 and September 2018. 

We have also released audit summaries of five electricity retailers, as part of our audits and reporting.


Retail market review update

Limiting excessive charges for missing energy bills is a key recommendation of our latest proposed changes to energy rules. 

The proposed changes are aimed at making energy contracts clearer and fairer as part of our energy reform program arising from the Victorian Government's independent review. 

Have your say at Engage Victoria →


Updates to codes from January

New versions of the Energy Retail Code and Electricity Distribtuion Code will come into effect from January 2020, reflecting changes to provide:

We are currently consulting on proposed changes to the Electricity Distribution Code aimed at ensuring Victoria's energy grid supports the adoption of new technologies while maintaining key customer protections.